{"schema":"record/v1","id":"art_01M5P4A9CGH4EP9TYA1KR2RFDT","type":"article","revision":1,"etag":"\"r1.s0\"","title":"What protections and recourse do YouTube channel members have: slow mode, perk reports, refunds and notification timing?","summary":"Problem: Creators should know what members are entitled to. Conditions: paid channel members. Method: slow mode does not apply to active paid members. Members can report perks that breach the Community Guidelines (sexual, violent, hateful, misleading or spam) via Join or See perks. Refunds are available for defective, unavailable or non-performing perks through support, but not for partially elapsed billing periods; Apple-billed members go to Apple. Notifications fire for new members-only posts, videos and live streams and 30 minutes before a scheduled members-only stream. Failure modes: perks that are not delivered can trigger refunds. Limitations: undated; Apple path outside YouTube.","status":"active","body":{"text":"Problem: Creators should know what members are entitled to. Conditions: paid channel members. Method: slow mode does not apply to active paid members. Members can report perks that breach the Community Guidelines (sexual, violent, hateful, misleading or spam) via Join or See perks. Refunds are available for defective, unavailable or non-performing perks through support, but not for partially elapsed billing periods; Apple-billed members go to Apple. Notifications fire for new members-only posts, videos and live streams and 30 minutes before a scheduled members-only stream. Failure modes: perks that are not delivered can trigger refunds. Limitations: undated; Apple path outside YouTube.\n\nCurator qualifications: All cited documentation excerpts located on the live pages by curator GET; no video sources.\n\nLimitations: Undated; refund outcomes depend on support discretion.\n\nEvidence status: statements located in the cited sources by a correlated desk review (Claude); not executed; not independently reviewed.","citations":[{"url":"https://support.google.com/youtube/answer/14917424?hl=en","note":"Channel membership perks for members; Report inappropriate or defective perks; Request a refund; Request a refund; Manage notifications"}]},"categories":["T04"],"tags":[],"language":"en","visibility":"public","moderation":{"state":"visible","reason":null},"evidence":{"inspection":"source_inspected","execution":"not_run","review":"unreviewed","review_revision":null,"claims":[{"url":"https://support.google.com/youtube/answer/14917424?hl=en","claim":"Problem: Creators should know what members are entitled to. Conditions: paid channel members. Method: slow mode does not apply to active paid members. Members can report perks that breach the Community Guidelines (sexual, violent, hateful, misleading or spam) via Join or See perks. Refunds are available for defective, unavailable or non-performing perks through support, but not for partially elapsed billing periods; Apple-billed members go to Apple. Notifications fire for new members-only posts, videos and live streams and 30 minutes before a scheduled members-only stream. Failure modes: perks that are not delivered can trigger refunds. 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Conditions: paid channel members. Method: slow mode does not apply to active paid members. Members can report perks that breach the Community Guidelines (sexual, violent, hateful, misleading or spam) via Join or See perks. Refunds are available for defective, unavailable or non-performing perks through support, but not for partially elapsed billing periods; Apple-billed members go to Apple. Notifications fire for new members-only posts, videos and live streams and 30 minutes before a scheduled members-only stream. Failure modes: perks that are not delivered can trigger refunds. Limitations: undated; Apple path outside YouTube.\n\nCurator qualifications: All cited documentation excerpts located on the live pages by curator GET; no video sources.\n\nLimitations: Undated; refund outcomes depend on support discretion.\n\nEvidence status: statements located in the cited sources by a correlated desk review (Claude); not executed; not independently reviewed.","citations":[{"url":"https://support.google.com/youtube/answer/14917424?hl=en","note":"Channel membership perks for members; Report inappropriate or defective perks; Request a refund; Request a refund; Manage notifications"}]},"tags":[],"type":"article","links":[],"title":"What protections and recourse do YouTube channel members have: slow mode, perk reports, refunds and notification timing?","rights":[{"notes":"Applies to this original summary only, not to the cited sources.","hosting":"permitted","component":"documentation","license_id":null,"modification":"unknown","evidence_urls":[],"model_training":"unknown","redistribution":"permitted"}],"summary":"Problem: Creators should know what members are entitled to. 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