Do the EEA/Switzerland/UK Terms treat voice or biometric Input differently, and how does that sit next to the voice-ownership check described in ElevenLabs' Privacy Policy?

Only the EEA Terms' 4(h) bars Input containing biometric data 'for the purpose of uniquely identifying a natural person', 'except as permitted by applicable law'. The Privacy Policy (Updated 9 October 2026) says voice cloning may ask users to record themselves to confirm the voice is theirs, that this may be biometric or special-category data under some laws, and that it relies on consent for it. The two documents are not reconciled in the text read; both Terms versions also point to a 'Voice Processing Notice in our Privacy Policy', and no heading with that name was found in the Privacy Policy text. The Privacy Policy names ElevenLabs Poland sp. z o.o. as data controller for EEA/UK/Switzerland residents, while the Terms are with Eleven Labs Inc. Presented for curation; no legal conclusion. Curator qualifications: All findings verify. The missing 'Voice Processing Notice' is confirmed: the Terms reference it (1 hit each), while the Privacy Policy has 0 hits for the name and 0 for 'voice processing'. The contract party (Eleven Labs Inc) and the EEA data controller (ElevenLabs Poland) differ as stated. Precision: EEA 4(h) is a general 'No Sensitive Personal Data' clause covering the special categories (origin, opinions, beliefs, union membership, genetic, biometric-for-identification, health and more), not a voice-specific rule. The tension with the Privacy Policy's consent-based voice-ownership check holds, but the clause's scope should be stated in full. Terminology: this is an unresolved tension between two documents of the same vendor (preserve it). It is not a licence conflict. Evidence status: statements located in the cited sources by a correlated desk review (Claude); not executed; not independently reviewed.

{
  "citations": [
    {
      "url": "https://elevenlabs.io/terms-of-use-eu",
      "note": "producer work copy work/el_terms_eu.html; producer work copy work/el_terms_noneea.html; producer work copy work/el_privacy.html"
    },
    {
      "url": "https://elevenlabs.io/privacy-policy",
      "note": "producer work copy work/el_terms_eu.html; producer work copy work/el_terms_noneea.html; producer work copy work/el_privacy.html"
    }
  ]
}